Question 1

Who is Arkar for?

Accepted Answer

Fiduciary administrators, asset managers, custodians, distributors and multi-family offices operating structured investment funds in Brazil — including FIDCs, FIPs, FIIs, FIAGROs, FIFs and structures with Non-Resident Investors (INR). It also serves compliance, risk, legal and operations teams that need to centralize data, automate regulatory routines and maintain a complete audit trail.

Question 2

How does Arkar help comply with CVM and ANBIMA rules?

Accepted Answer

Arkar was designed natively around CVM Resolution 175 — classes, subclasses, series, service provider responsibilities and governance are first-class entities. There is no retrofit over legacy structures. Automated generation and filing of regulatory reports (CDA, Monthly Report, Annual Financial Statements, FIDC Quarterly Report, FIP Quarterly Report), compliance validation before each filing and an audit trail with explicit service provider accountability. For ANBIMA: automated daily submission of NAV and quota values, integration with regulation codes and adherence to disclosure standards.

Question 3

What can I manage with Arkar?

Accepted Answer

Registration and Structure: Complete registration of funds, classes, subclasses and series under CVM 175; Individual (PF), corporate (PJ), INR and PCO investors with digital onboarding; Service providers (asset manager, administrator, custodian, auditor); Versioned mandates and fund regulations Operations and Quota: Daily calculation of NAV, quota value, management and performance fees; Capital calls, paid-in contributions and amortizations; Investor transactions, statements and income distributions; Multi-clearinghouse reconciliation (B3, Selic, CETIP) Compliance and Governance: Real-time monitoring of compliance rules and limits; Automatic detection of compliance breaches with alerts; Management of investor meetings, call notices, quorum and minutes; Complete audit trail by user, action and context Risk and Liquidity: Daily monitoring of cash and liquid assets; Cash requirement projections against quota conversion and redemption windows; Concentration by asset, issuer, sector and economic group; Credit risk for FIDCs (default rate, coverage, delinquency by assignor) Documentation and Reporting: Automated generation of CDA, Monthly Report, FIP/FIDC Quarterly Reports and Annual Financial Statements; Templates for draft documents, agreements and minutes; Reports for asset managers, investors and auditors; XML integration with administrator and custodian systems Artificial Intelligence: Arkar Assistant with 6 specialized agents (Compliance, Risk, Legal, Operations, Structuring, Distribution); Document analysis with semantic search across fund regulations, agreements and minutes; Insights and predictions on portfolios and investors; Conversational automations for recurring tasks

Question 4

Can I try the system before signing a contract?

Accepted Answer

Yes. We offer a free evaluation period using your real-world scenario — representative funds, your own fund regulations and actual operational questions — so you can validate the fit before signing a contract. The implementation team supports the evaluation by configuring the environment, importing test data and training the first users.

Question 5

How does migration from another system to Arkar work?

Accepted Answer

Migration is assisted by a dedicated team, with well-defined phases: source-data assessment, mapping to Arkar's CVM 175 model, progressive import (registration → historical positions → events), validation against your current figures and a parallel run before go-live. For administrators moving off other providers, we maintain a data and report equivalence matrix to reduce friction.

Question 6

How long does it take to get Arkar into production?

Accepted Answer

For a small or mid-sized operation (up to 50 funds): on average 2 weeks from contract to go-live, including data migration and training. Large operations (50+ funds, multiple partner administrators, custom ERP integrations) typically take 8 to 16 weeks. The exact timeline is scoped during the discovery phase.

Question 7

Which external systems does Arkar integrate with?

Accepted Answer

Native integrations with B3, Selic, CETIP, CVM, ANBIMA, BACEN (for INRs) and Receita Federal. API integrations with accounting ERPs (SAP, Oracle, Microsiga), custodian banks and market data providers. REST API and webhooks for custom integrations with your operation's internal systems.

Question 8

Where is the data stored?

Accepted Answer

All infrastructure is hosted in Tier 3+ datacenters in South America, with replication for high availability. Managed PostgreSQL database, with continuous backup and configurable retention. Data is never shared between clients — segregation is enforced at the database level via Row-Level Security (RLS), not just in the application layer.

Question 9

How does Arkar comply with the LGPD?

Accepted Answer

Complete mapping of the personal data processed (individual investors, corporate representatives, INRs), documented legal bases for each processing activity and mechanisms to honor data subject rights (access, rectification, deletion). Designated DPO, sub-processor agreements pursuant to Article 39, and a DPIA available under NDA for clients in the evaluation phase.

Question 10

Does the data I use in Arkar Assistant train external AI models?

Accepted Answer

No. Arkar Assistant uses frontier models (Claude, GPT-4) through enterprise APIs with no-training clauses. None of your operation's data is used to train third-party models. Arkar Assistant permissions inherit the Arkar Fund System permissions: the agent only sees what the authenticated user is allowed to see. Every interaction is logged with context and source.

Question 11

How do the audit trails work?

Accepted Answer

Every entry, adjustment, approval and automated action is recorded with the user (human or agent), timestamp, context, previous value and new value. Immutable logs with a minimum retention of 7 years. External auditors can be granted read-only access to the audit module, with filters and export to the formats required by CVM and ANBIMA.

Question 12

What are the plans and access options for Arkar?

Accepted Answer

Three main plans: Starter (small operations with up to 5 funds), Professional (mid-sized, up to 30 funds), Enterprise (large operations, 100+ funds). Add-ons: Arkar Assistant, Manager Premium, full API, Compliance Watch. Use the Pricing Calculator to configure and estimate your monthly cost. The final plan is negotiated based on volume, contract term and specific integrations.

Question 13

What is the minimum contract term?

Accepted Answer

12 months for Starter and Professional. Enterprise has a custom term based on scope. Annual auto-renewal with a non-renewal option upon 60 days' notice.

Question 14

How does technical support work?

Accepted Answer

Chat and e-mail support on every plan, during Brazilian business hours. Professional includes a 4-business-hour response SLA. Enterprise includes a 1-hour SLA, a dedicated account manager and 24/7 support for critical incidents.

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About Arkar